·
Save time
and money with communications that are more efficient.
o Greatly reduces
staff time spent on calling and confirming daily appointment
schedules; office personnel simply uploads the list of daily
appointments into CourtesyCall, which in turn calls patients for
confirmation, then creates a daily report
o Improves office
environment by helping further organize the daily schedule. Office
staff can focus on tasks that are more productive
o Maximizes the
amount of patients seen and reduces the amount of broken appointments
o Minimizes stress
level of office
· Improve
patient relations through professional communications.
o Notifies patients
and shows the doctor’s concern for their well-being
o Friendly reminders
help patients remember appointments scheduled months earlier
o Allows patients
the opportunity to request rescheduling of an appointment that would
otherwise be cancelled
o CourtesyCall
reports are valuable tools for documenting “no shows”
o Patients wanting
earlier appointments can be accommodated more quickly
Cost Benefit Analysis
· Missed
appointments. CourtesyCall could more than pay for the monthly lease
if it helps just 4 patients remember their appointment or allows office
personnel to fill just 4 “no shows”
· Offset against postage
expenses. At $.20 (twenty cents) for postage and $.03 (three cents)
for appointment reminder cards, a doctor seeing about 100 patients a
week will save enough on reminder cards to justify CourtesyCall
· Office Administrator’s
time. Assuming the office personnel had the time to contact
patients, CourtesyCall would pay for itself in less than a week (depends
on time value/salary of personnel)
